As a Workforce Planner, you will manage the scheduling of our reservation teams and forecast call volumes to ensure we have the right staff to handle customer inquiries efficiently. You'll use data and analytics to optimize staffing, improve productivity, and help keep our service levels high. […]
Prepare annual and quarterly call forecasts, analyzing call types and patterns to drive sales-related activity based on Salesforce categorization […]
Identify areas for improvement and propose innovative solutions to optimize processes (e.g., automation, operational efficiency, productivity)
Maintain...