Support Analyst First Line Agent (with French)

  • Empresa:

    GRUPO CRIT

  • Ubicación:

    Las Palmas de Gran Canaria (Las Palmas) MADRID

  • Salario:

    Retribución sin especificar

  • Tipo de contrato:

    Indefinido

Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
· Identify, evaluate and prioritize customer problems and complaints. […]
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements […]
· Escalate unresolved issues to support leads, designated (Client)...

hace 16 días en: infoempleo.com

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