Outbound calls when necessary to recover (web-) orders or convert quotes to orders or solve issues with already bought products
Maximize Store revenue by upselling/cross-selling to increase order value and AOV […]
Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
Initiate & manage Customer post-sales-related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with high quality, efficient and customer-centric approach....