We are looking for an Internal Technical Support Specialist to join our team. This person will be responsible for managing service requests and incidents using Jira Service Management (JSM) and Opsgenie. They will diagnose technical issues, review logs in AWS CloudWatch, analyze source code and runbooks, and collaborate with different teams to ensure efficient problem resolution. Additionally, they will participate in improving integrations and configuring alerts within the Atlassian ecosystem. […]
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