International Automotive Company based in the North of Madrid […]
International Automotive Company based in the North of Madrid […]
Handling of Customer calls (approximately 20 calls per day)
Calls transfer to an automatic satisfaction survey (target defined min. 50% and satisfaction of client/supplier 4,5 out of 5) […]
Query Management originated in SC business (via email, telephone or Child Case)
Follow-up of the queries received via phone call through a tool called Genesys (within 48 hours).
Analysis of customer accounts in SAP and ICON systems. […]
Service contract administration tasks such...