Job Description As a Customer Support Specialist, you play a crucial role in ensuring our clients have a seamless and positive experience with our product. […]
Your main responsibilities include: Responding to customer inquiries via CRM system (Jira) Providing operational support according to to their inquiries and concerns. […]
Identifying and escalating emerging customer concerns or trends to improve the product and customer experience. […]
Acknowledge red flags and escalate them as required Show empathy and understanding towards customers' concerns, ensuring they feel valued and heard. […]
Additional...