• Master Data Updates Done On-Time (%): Measures the percentage of master data requests completed within the agreed SLA timeframe. Target: 98% or higher. […]
• Data Issue Resolution Time: Average time taken to resolve master data-related discrepancies or errors. Target: Less than 24–48 hours, as established by SLA. […]
• Cost per Master Data Update: Tracks the cost efficiency of performing updates or maintaining master data records. Target: Continuous improvement through process optimization (# processed SNOW tickets/ MD Headcount) […]
• Stakeholder Satisfaction Score: Measures satisfaction among...