DUTIES AND RESPONSIBILITIES:Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portalProvide support to client’s employees in the operation of user systems and peripheral devicesPerform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM system including their categorization and prioritization of IT issues and requestsBe accessible and provide a first resolution rate by using internal knowledge databasesCooperate with client’s 2nd level service organizations and external service...