Key Responsibilities: Technical Support: Provide first-line support for desktop and laptop issues, including troubleshooting hardware, software, and network problems. […]
User Assistance: Assist users with IT-related issues, providing guidance on software usage, and resolving technical problems in a timely manner. […]
Incident Management: Track, document, and resolve support requests using a ticketing system, ensuring that issues are addressed within agreed-upon SLAs (Service Level Agreements). Hardware Management: Manage hardware inventory, including the setup and decommissioning of desktop systems...