The Training & Quality Agent is responsible of monitoring and communication of the Service Delivery quality results. Part of his role, the Training & Quality Agent will deliver the necessary reporting, feedbacks and training to the other members of the German Service Delivery teamMain tasks, duties, and responsibilities: Training tasks: Initial training for new hires Follow ups on new hire development for the first 2 months Assisting agents in complex cases Giving personalized training according to “Data Quality” Report Organizing and carrying out refresh-trainings for all existing team members...