- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
- Handle outbound calls when necessary to solve issues with customers and different internal business units
- Quote creation and follow up with cross selling / up selling and a proactive and service attitude
- Ensure personal knowledge of the Store portfolio and Post sales process´s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations […]
- Have a proficient or bilingual level...