Key Responsibilities:
Provide technical support and assistance to customers via phone, email, and chat.
Identify, troubleshoot, and resolve technical issues effectively.
Document and maintain detailed records of customer interactions and solutions.
Collaborate with the team to resolve complex cases and enhance customer satisfaction.
Follow standard processes to ensure consistent quality in service. […]
Native German speaker with strong English proficiency.
Prior experience in technical support or customer service is a plus.
Strong technical aptitude and excellent problem-solving skills.
Ability...