They may assist team members in resolving challenging issues and act as a point of escalation for complex cases.. Process Improvement: Senior agents may actively participate in identifying areas for improvement in customer service processes and workflows. […]
The functions listed above are not exhaustive and may include additional responsibilities as assigned, whenever reasonable and related to the core functions of the role. SMEs may be required to adapt to evolving business needs and contribute to various tasks that support the overall objectives of our HME customer service team. […]
Process...