Conduct in-depth research, benchmarking, and trend analysis by applying both qualitative and quantitative methodologies across the airline industry and other relevant sectors, in alignment with organisational strategic priorities, customer experience transformation goals, and structured data-driven decision-making frameworks, in order to provide actionable insights that drive continuous improvement, operational efficiencies, cost-effectiveness, and enhanced customer satisfaction. […]
Conduct comprehensive benchmarking studies against competitors, the airline industry, and other customer-focused...