Position Title: Technical Support Analyst […]
As a Technical Support Analyst your tasks and goals will include:
Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.
Reception, prioritization, investigation, escalation and resolution of incidents. […]
Rising and follow up of continuous improvement plans for batch and online.
Continuous collaboration with second-level teams and suppliers.
Monitoring of metrics in order to improve and detect their deterioration.
Communication with users being the only communication link with Business at times. […]
Management and resolution...