We are looking for a dedicated and tech-savvy IT Support Agent to join our team in Barcelona. The ideal candidate will provide exceptional technical support to our users, ensuring that all IT systems and services operate smoothly. You will be responsible for troubleshooting issues, providing solutions, and maintaining a high level of customer satisfaction. […]
Take incoming user requests B2C (via telephone/email, log call details onto case management systems and provide response and resolution within SLA to customer)
Solve requests/incidents that require a higher level of technical knowledge […]
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