39 working hours per week, Monday to Friday from 08:30 - 17:30 […]
Take responsibility over the Staff Management 40%, Organization 30% and Reporting 30% […]
Give newly hired agents feedback on their individual performance to improve and motivate their daily work
Keep track of each newly hired agent’s training and training needs to improve technical and phone communication’s skills
Motivate as a team leader controlling turnover and retaining potential and motivated team members
Request management / HR Department / Quality team for assistance in any of the tasks. […]
Ask management to hire new agent...