The Customer Service Manager Dutch Speaking oversees the day-to-day operations, ensuring the efficient delivery of high-quality Customer Service across multiple markets. This role focuses on creating a customercentric culture, optimizing team performance, and driving continuous improvement initiatives whilst ensuring alignment with service level agreements (SLAs), customer satisfaction goals, and organizational standards. […]
• Lead the resolution of problems escalated by the Customer Service Representatives that cannot be solved by their intervention, by creating mitigation plans and engaging...