Our client is a fast-growing BPO provider and partner to the biggest global brands.
They are now looking for a Customer Experience Quality Analyst to join their team in Barcelona.
This role will responsible for improving support quality, player experience, policies, and processes by analyzing data and providing actionable insights.
Tasks Ensure quality standards across global partners through evaluations and deep dives Analyze player support tickets to spot trends, identify gaps, and suggest improvements Facilitate calibration sessions and resolve QA disputes with global vendors Deliver quality...