Management and resolution of incidents and requests transferred to level 1 on the IT services of the corporate catalogue by the owners of said IT services. […]
Knowing and applying the incident and service request management processes defined in the company.
Knowing in detail the escalation matrix to the company's support groups for precise escalation to level 2. […]
Providing assistance to IT services related to the onsite microcomputing field in the office (User station, printing and videoconference rooms, inventory management, purchases/orders to suppliers). […]
Knowledge and experience with...