• IT Order To Cash will usually be an experienced worker with technical expertise coupled with technical an understanding of business and management principles.
• Keep in touch with internal clients (OTC deparments and FI as well) as to provide support and promote ideas for the improvement of the internal processes. […]
• Lead OTC projects regarding Customer Service processes.
• Ensure OTC integrations between DTC& Retail processes with their own planforms and SAP. […]
• Control of all incidents in the own area, leading initiatives to maintain SLA according to department objectives.
• Participate...