Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations […]
Renewal Pipeline Management: Manage a meaningful pipeline of critical high-growth potential customers to ensure optimal retention rates. Emphasize TCV and long-term partnership with a focus...