As an Operations Manager you are responsible for the medium to long-term performance of your teams. You are responsible for meeting the quality expectations as well as the quantity results (KPI's) of your teams. You also hold the staff responsibility for your team. You coach, motivate and inspire them to develop themselves and their teams to deliver exceptional, convenient, and personalized customer service for today and the future. You initiate, take part and you give feedback in projects focused on efficiency and quality for the customers of your area and the employees that service those customers...