Support Analyst First Line Agent (with French)  

• Empresa GRUPO CRIT - Ver más ofertas
• SalarioRetribución sin especificar
• UbicaciónLas Palmas de Gran Canaria (Las Palmas) MADRID
• Tipo de contratoIndefinido

Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
· Identify, evaluate and prioritize customer problems and complaints. […]
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements […]
· Escalate unresolved issues to support leads, designated (Client)...

hace 23 días en: infoempleo.com