Customer Service Representative: German electronic devices  

• Empresa Personalbüro U. Herrmann - Ver más ofertas
• UbicaciónBarcelona, Catalonia, es

DUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficientlyRecord call details in the call management system, ensuring timely responses and resolutions within the agreed SLAMaintain up-to-date knowledge of services and products, particularly those tailored to individual customer applicationsEscalate any potential service issues to the senior team members, as needed.Adhere to all project processes and proceduresEnsure compliance with the contractual SLAProvide coverage for other Agents in their absence, whether...

Hace más de 30 días en: es.talent.com